Privacy Policy

Effective Date: 2/7/2025

Wow Auto Detailers LLC ("we", "us", or "our") values the privacy of our customers and is committed to protecting personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us through our website, mobile services, or in-person services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect various types of information to provide and improve our services for you. The types of information we collect include:

We may collect personally identifiable information that can be used to identify or contact you, including but not limited to:

• Full Name
• Email Address
• Phone Number
• Physical Address
• Vehicle Information (make, model, year, license plate)

SMS Communication & Consent (TCR Compliance):

By providing your phone number and opting in, you expressly consent to receive SMS messages from Wow Auto Detailers related to appointments, service updates, and promotional offers.

Message Frequency & Opt-Out:

• Message frequency will vary 
• Standard message and data rates may apply.
• You may opt out at any time by replying STOP to any message or contacting us directly.

Opt-In Process:

• You must provide explicit consent by checking the box on our contact page or replying YES to an initial SMS.
• Consent is not required for purchasing services.

Privacy & Data Protection:

• We do not sell or share your phone number with third parties for marketing purposes.
• Your phone number will only be used for the purposes outlined in this policy.
• Messages will be sent in compliance with the Telephone Consumer Protection Act (TCPA) and TCR A2P 10DLC guidelines.

Data Protection:

• We use industry-standard security measures to protect your personal information, including phone numbers, from unauthorized access. Your phone number will only be used for the purposes outlined in this policy.

Payment Information

When you purchase our services, we may collect payment information such as credit or debit card details. We use a third-party payment processor (e.g., Square) to handle all payment transactions. Your payment information is not stored on our servers.

We may collect information about how you access and use our website or services. This may include:

• IP Address
• Browser type and version
• Pages visited on our website
• Date and time of visit
• Time spent on pages
• Device type (mobile, desktop, etc.)

We may use cookies and similar tracking technologies (e.g., Google Analytics) to track activity on our website and hold certain information. Cookies are small files that are stored on your device to improve your browsing experience. You can set your browser to refuse cookies or indicate when cookies are being sent, but certain features of our website may not function properly without them.

Wow Auto Detailers LLC uses the collected information for various purposes, including but not limited to:

• Service Delivery: To provide, manage, and improve the services you request.
• Communication: To contact you with appointment reminders, service updates, promotions, and other information related to your interaction with us.
• Payment Processing: To securely process your payments for services.
• Customer Support: To respond to inquiries, handle complaints, or provide assistance with issues related to your vehicle or our services.
• Marketing and Advertising: To send you promotional content and special offers related to our services. You can opt out of these communications at any time.
• Website Improvement: To monitor website traffic and improve our website functionality and user experience.

We respect your privacy and do not sell or rent your personal information. However, we may share your personal information with:

• Service Providers: We may share your information with third-party service providers (e.g., payment processors, marketing platforms) who assist us in operating our business, provided that they agree to keep your information confidential.
• Legal Compliance: We may disclose your information if required by law or in response to valid legal requests (e.g., subpoenas, court orders).
• Business Transfers: If Wow Auto Detailers LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you of any changes in the handling of your personal data.
• With Your Consent: We may share your information with others if you provide your consent to do so.

We take the security of your personal information seriously. We implement reasonable and appropriate security measures (e.g., encryption, secure servers) to protect your data from unauthorized access, disclosure, or alteration.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

You have the following rights regarding your personal information:

• Access and Correction: You may request to access, update, or correct any of your personal information that we hold.
• Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain it.
• Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at wowautodetailers@gmail.com.

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these external websites. We recommend reviewing the privacy policies of any third-party sites you visit.

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will take steps to remove that information from our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website and updating the "Effective Date" at the top of this page.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Wow Auto Detailers LLC
Email: wowautodetailers@gmail.com
Phone: 510-397-9994
Address: 50 12th Street., San Francisco, CA 94103